Returns & Replacement Policy
At Stridecase, we strive to provide top-quality products to our customers. While we do not accept returns for damaged items, we offer a replacement policy to ensure customer satisfaction.
Exchanges/Replacement
To be eligible for a replacement due to damage, you must:
- Provide a proper unboxing video showing the condition of the item upon receipt.
- Ensure the item is unused and in its original packaging.
- Include the receipt or proof of purchase in your request.
- You must contact us within 48 hours once the product is delivered
To start the replacement process, please contact us at stridecasehelp@gmail.com.
Upon approval and verification of the unboxing video, we will promptly send you a new item.
Exceptions / Non-Returnable Items
Certain items are non-returnable, including:
- Customized phone cases.
- Items purchased under special promotions or offers.
Damages and Issues
We recommend inspecting your phone case thoroughly upon receipt. If you find any defects or damages, please notify us immediately by emailing stridecasehelp@gmail.com and attach the unboxing video as evidence.
Returns and Refunds
Returns are not applicable for damaged items. We will replace the damaged item upon verification of the unboxing video. Once the replacement is approved, we will dispatch the new item to you and the product will be delivered with in 10 days.
For any inquiries or clarifications about our replacement policy, feel free to reach out to us at stridecasehelp@gmail.com.